Statutory warranty and 10-year commercial warranty

Box Air Klima warranty

10-year commercial warranty on the structure of Box Air Klima covers.

We design and manufacture our covers for air conditioners and heat pumps in Italy. M2 Work S.r.l.s. offers a 10-year commercial warranty on all Box Air Klima cover ranges, subject to the terms below.

1. Statutory warranty

The 10-year commercial warranty is additional to statutory rights and neither limits nor replaces them.

Consumers benefit from the statutory conformity warranty under Articles 128 et seq. of the Italian Consumer Code for 2 years from delivery. Purchases made in the course of a professional or business activity are subject to the warranties provided by the Italian Civil Code and the agreed sales conditions.

2. What the 10-year commercial warranty covers

The commercial warranty covers original material or manufacturing defects in the cover's structure that substantially impair its stability or protective function under normal installation, use and maintenance conditions.

The period starts on the delivery date shown on the proof of purchase. For purchases made from 13 September 2026, the warranty applies to all Box Air Klima cover ranges for air conditioners, heat pumps and indoor split units. Spare parts, installation kits, small hardware and non-structural accessories are excluded; the applicable statutory warranty remains in place for these items.

3. Non-structural components

Accessories, small hardware, fastening systems, feet, seals, adhesives, transparent elements, electrical or mechanical components and parts subject to normal wear are not covered by the 10-year commercial warranty. They remain covered by the applicable statutory warranty.

4. Exclusions

The commercial warranty does not cover:

  • transport damage not reported promptly or damage occurring after delivery;
  • assembly, fastening, modification or installation that does not comply with the supplied instructions;
  • impacts, falls, vandalism, misuse, negligence or unauthorised third-party work;
  • damage caused by exceptional winds, hail, flooding, fire, earthquakes or other extraordinary external events;
  • contact with aggressive chemicals, fertilisers, abrasive cleaners, solvents, persistent salt spray or industrial agents without the required maintenance;
  • standing water, accumulation of snow or leaves, and failure to clean regularly;
  • aesthetic changes consistent with natural ageing, such as slight changes in colour, gloss or finish, where they do not impair the cover's function;
  • damage to the outdoor unit, air conditioner or heat pump, and installation, dismantling or reassembly costs, except as mandatorily provided under the statutory warranty.

5. Installation and maintenance

The cover must be correctly sized and installed in accordance with the clearances, airflow and requirements specified by the outdoor unit manufacturer. It must be fastened to a suitable support and kept clean, with regular checks of fixings, surfaces and ventilation openings.

Marine, saline, industrial or particularly aggressive environments require more frequent cleaning with fresh water and a neutral detergent. The model's suitability for the specific environment must be checked before purchase.

6. How to request assistance

To submit a warranty request, email info@m2work.it with:

  • order number or a copy of the proof of purchase;
  • product model;
  • a description of the defect;
  • photographs of the complete product, the defect and the installation.

We may request further images, technical information or return of the product to verify the nature of the defect. There is no need to open a dispute through the payment provider.

7. Warranty remedy

When a claim is accepted, M2 Work S.r.l.s. will, at its discretion and without charge for the covered component, repair or replace the defective component with an identical or equivalent one. If the model or colour is no longer available, an equivalent solution in terms of characteristics and function may be supplied.

The replacement product or component is covered for the remaining period of the original commercial warranty. Collection or shipping arrangements will be communicated after the claim has been accepted.

8. Warranty provider

M2 Work S.r.l.s.
Via Roma 15, 61032 Fano (PU), Italy
VAT no. IT 02693340412
Email: info@m2work.it
Telephone: +39 388 1832602

Last updated: 13 September 2026.

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